TECHNICAL SERVICE REPRESENTATIVE
We are currently looking for a Technical Service Representative to join our team at Guardian CSC (an Apex Water and Process Inc. company) and be responsible for service activities at customer sites in Reading, PA, and the surrounding area! This is a full-time, salaried, exempt position offering a complete benefits package, including a company vehicle, competitive PTO, 401K with a company match, health, dental, vision, disability and life insurance. New, full-time employees start accruing PTO right away and are eligible for benefits within 31 days or less. This position presents a great opportunity for an individual with technical and mechanical aptitude to start out in an entry-level role and have many opportunities for career growth and advancement as they gain experience knowledge about the water treatment industry within our fast-growing company! Apply today and take the first step in working for a company where your contributions and career development truly matter!

ABOUT APEX WATER AND PROCESS INC.
Apex Water and Process Inc. (www.TeamApex.com) is a comprehensive provider of fabrication, as well as water and process solutions, for industrial and agricultural markets with enterprise-level partnership and customer service. As a vertically-integrated parent company to six outstanding regional brands, Apex is uniquely positioned to meet all our clients? fabrication, chemical, equipment, engineering and service needs efficiently and effectively. We are a fast-growing, dynamic company with a strong, supportive culture that offers many opportunities for career development and advancement, and we are always looking for passionate, dedicated individuals to join our team to help us continue to strive for excellence as we provide valuable, innovative solutions for our customers!

JOB SUMMARY:
The Technical Service Representative will have the important role of providing service and support for new and existing customers in regards to their water treatment equipment and systems at various industrial/commercial sites! This individual will be responsible for creating and building strong customer relationships and being viewed as a trusted partner in water treatment. In addition to having the opportunity to get exposed to a variety of industrial/commercial systems and facilities while performing regular service and support activities at customer sites, the Technical Service Representative will also have the opportunity to support account start-ups, as needed, which will only serve to enhance learning opportunities that exist within this role!

JOB DUTIES:

• Perform water treatment field testing, preventative, and corrective maintenance on water treatment systems and write related reports
• Ensure that appropriate actions are taken to resolve customer requests, problems, and concerns
• Install, distribute and/or deliver equipment and materials to customers as needed
• Perform trouble-shooting and preventive maintenance of equipment when necessary
• Maintain and be responsible for ensuring equipment and other items are available/on-hand for service calls
• Communicate issues, problems, and service statuses to the sales team as needed
• Professionally represent the Company by adhering to Company values and consistently ensuring optimal customer experiences
• Demonstrate a commitment to customers by complying with all applicable safety regulations, learning and understanding the true impact of errors, reporting actual and potential errors (as well as hazardous conditions), and identifying areas for improvement to increase safety, including participation in safety education programs and root cause analyses as required
• Cross-train and fill in for other positions within the department as needed
• Maintain and clean the Company vehicle that is provided for this position
• Foster teamwork and practice fiscal responsibility through improvement and innovation
• Attend meetings as required and participate on committees when requested
• Enhance professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops
• Participate in the Company's performance review program
• Performs other duties as necessary or assigned

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent
• Strong mechanical and technical aptitude
• Strong verbal and written communication skills
• Excellent customer service skills
• Ability and willingness to learn how to conduct equipment inspections and field tests (i.e., boilers, cooling systems, condensers) and perform on-site troubleshooting to correct deficiencies
• Basic understanding of inventory control systems
• Ability and willingness to travel overnight or outside of typical geographic radius or work after hours as needed
• Ability to work independently and without direct supervision
• Tendency to be a self-starter with the ability to take initiative
• Strong computer skills
• Possession of a valid driver's license and clean driving record
• Willingness and ability to cover the assigned geographic territory, driving to all accounts and completing service activities within the region as required
• Ability to perform work while mobile in the field; extended hours and flexible work schedules are dependent on project and customer requirements
• Ability to maneuver pails and drums and perform inspection of equipment that could be at elevated heights; must be able to lift up to 50 pounds
• Ability to meet customer requirements for security, safety, and vaccination
• Ability to work in environments that are loud and non-airconditioned and be exposed to odorous and/or toxic chemicals, steam, and various outdoor weather conditions
• Ability to sit, stand and walk for extended time periods
• Ability to perform routine chemistry titration and colorimetric tests
• Willingness and ability to wear appropriate PPE that is required to be worn in work environments
• Ability to be fitted with a respirator

PREFERRED QUALIFICATIONS:

• 1 yr. of experience in water treatment, plumbing, HVAC, or facility maintenance or an equivalent combination of education, training, and experience
• Associate's degree in Engineering or other technical field
• Educational background or experience with industrial water treatment
• Educational background or experience in chemistry/chemicals used in industrial water treatment
• Strong understanding of plumbing, pipefitting, pumps/pump repair, and electrical power as they relate to chemical control equipment

An offer of employment at Guardian CSC is subject to a pre-employment background check, drug screen and physical.
Guardian CSC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person